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If you click play on the video to the left you can watch and listen to 'Ash' tell you a little bit more about Secret Customer whilst browsing through the rest of the slide presentation or come back later and have watch!
Our Services
We offer a complete and comprehensive customer feedback solution.
From surveys and audits, to mystery shopping campaigns,
competitor analysis and training – we can fully customise
a campaign specific to your business.
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
Remember to watch this brief video and we'll do our best to tell you why Secret Customer is your best choice of Partner on your Mystery Shopping Journey!
