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Secret Customer Australia

1300 88 33 16

The Leaders in Mystery Shopping

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If you click play on the video to the left you can watch and listen to 'Ash' tell you a little bit more about Secret Customer whilst browsing through the rest of the slide presentation or come back later and have watch!

Our Services

We offer a complete and comprehensive customer feedback solution.

From surveys and audits, to mystery shopping campaigns,
competitor analysis and training – we can fully customise
a campaign specific to your business.

 

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Surveys / audits

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Mystery shopping

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Competitor analysis

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Training

 

To read more about our services ‘Click Here’

Our Story

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Secret Customer Australia
have been helping our clients’
businesses thrive since 2010.

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We are industry leaders in
targeted mystery shopping and
market research campaigns.

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We service clients from a range
of industries including retail,
hospitality, real estate and
pharmaceutical.

We can provide valuable insights into your business and help optimise the customer service experience.

 

To read more about our story ‘Click Here’

Benefits to your business

 

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The most
important thing
in business is
your customer’s
perception of you.

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Great customer service
can be measured and
enhanced through
effective, targeted
and authentic mystery
shopping campaigns

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Monitoring consumer
sentiments and
satisfaction levels
is key to continually
improving your
business

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Our mission is to
encourage, grow and
facilitate outstanding
customer service, leading
to repeat custom and
increased business

 

We take you through every step in this process
to ensure the best results for your business.

 

To read more about the benefits of Mystery Shopping ‘Click Here’

Our Clients

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Remember to watch this brief video and we'll do our best to tell you why Secret Customer is your best choice of Partner on your Mystery Shopping Journey!

Interested in becoming a Secret Customer? Click Here

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