Please complete
this form to
receive a full
information pack
including prices
If you click play on the video to the left you can watch and listen to 'Ash' tell you a little bit more about Secret Customer whilst browsing through the rest of the slide presentation or come back later and have watch!
Our Services
We offer a complete and comprehensive customer feedback solution.
From surveys and audits, to mystery shopping campaigns,
competitor analysis and training – we can fully customise
a campaign specific to your business.
Surveys / audits
Mystery shopping
Competitor analysis
Training
To read more about our services ‘Click Here’
Our Story
Secret Customer Australia
have been helping our clients’
businesses thrive since 2010.
We are industry leaders in
targeted mystery shopping and
market research campaigns.
We service clients from a range
of industries including retail,
hospitality, real estate and
pharmaceutical.
We can provide valuable insights into your business and help optimise the customer service experience.
To read more about our story ‘Click Here’
Benefits to your business
The most
important thing
in business is
your customer’s
perception of you.
Great customer service
can be measured and
enhanced through
effective, targeted
and authentic mystery
shopping campaigns
Monitoring consumer
sentiments and
satisfaction levels
is key to continually
improving your
business
Our mission is to
encourage, grow and
facilitate outstanding
customer service, leading
to repeat custom and
increased business
We take you through every step in this process
to ensure the best results for your business.
To read more about the benefits of Mystery Shopping ‘Click Here’
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
-
The PFRA has engaged Secret Customer in mystery shopping and compliance checking duties as part of our Quality Assurance Program...We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was very impressive.
- Emily Meyer, Regulation Assistant, Public Fundraising Regulation Association
-
Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.
- Liam Kerrigan, Account Manager, The Library
Remember to watch this brief video and we'll do our best to tell you why Secret Customer is your best choice of Partner on your Mystery Shopping Journey!
© 2021 Secret Customer Australia - Website Design by OnePoint Software Solutions
