Category Archives: Testimonials

The PFRA has engaged Secret Customer in mystery shopping͟ and compliance checking duties as part of our Quality Assurance Program…We rarely give more than a few days to a week’s notice for Secret Customer to organise mystery shops for us, and their ability to execute these at short notice, especially in regional areas, was veryContinue Reading

Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at aContinue Reading