Liam Kerrigan, Account Manager, The Library

Secret Customer Australia has successfully produced, written and executed two mystery shopping campaigns on behalf of our clients. Each campaign remarkably had a hundred percent completion rate, which is exceptional given some tricky regional locations. Each campaign yielded reports with insights which were able to be turned into actionable points by management and at a store level which has ultimately lead to improved service delivery and increased sales. Throughout the entire process Secret Customer Australia staff have been easily contactable and maintained and exceptional level of service.

– Liam Kerrigan, Account Manager, The Library